How we use your information

This privacy notice tells you what to expect when we collect and use personal information. It applies to information about:

  • Our customers and clients
  • Visitors to our website

The proper handling of personal information by us is very important to the delivery of our services and maintaining public confidence.

To ensure that the we treat personal information correctly, we seek to adhere in full to the eight principles set out in the Data Protection Act 1998.

The types of information the we hold

The Data Protection Act refers to obtaining, recording, holding and dealing with personal information as ‘processing’. We have notified the Information Commissioner’s Office of the types of personal information we process and the purposes for which it does so.

The Information Commissioner's Office is the body responsible for overseeing the Data Protection Act and maintains a public register which contains the name and address of Data Controllers with a description of the kind of processing they do.

Anyone can access this register and if you wish to view our entry you can access it via the Information Commissioner’s Office.

Our customers and clients

We offer a wide range of services to its customers and clients. We need to obtain and use personal information so that we can deliver the services people need and to keep a record of those services.

We have to hold the details of the people who have requested a service in order to provide it. However, we only use these details to provide the service requested or for other closely related purposes.

Visitors to our website

We do not capture or retain any personal information about individuals who visit our website, except where they choose to give their personal details via an online form to apply for services.

Where any of our online forms are completed, the personal information provided is used only to provide the services requested.

This privacy notice does not apply to websites that are not run by us.

Sharing and disclosing your information

Depending on the purpose for which we originally obtained it and the use to which it is to be put, information may be shared with other organisations.

Information may also be shared, where necessary, with other organisations that provide services on our behalf. In such cases, the information provided is only the minimum necessary to enable them to provide services to you.

In most cases we will not disclose personal data without consent. However, there are situations where consent would not be required such as:

  • Where the we are required to provide the information by law
  • Where the information is needed to prevent or detect a crime
  • Where we are obliged to publish the information by law
  • Where disclosure is in the vital interests of the person concerned

By contacting us you can get further information on agreements we have with other organisations for sharing information and circumstances where we can disclose personal data without your permission.

How long we keep personal information

The length of time we will keep personal information depends on the purpose for which it is being processed.

Accessing your personal information

We try to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act.

There may be cases where, with your agreement, we can deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can also ask us to correct any mistakes you feel may have been made during its recording.

Changes to this privacy notice

We keep our privacy notice under regular review and we will place any updates on this webpage.

Complaints or queries

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

Please note that this privacy notice does not provide exhaustive detail of all aspects of our collection and use of personal information.

However, we are happy to provide any additional information or explanation needed.